Credit cards are mandatory for the security deposit. This blocked amount is not deducted from the card unless there are charges added to a contract after the vehicle has been returned.
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The security deposit is not charged to the card so there is no actual refund from Roll Rent A Car. However, it can take up to 29 days (or fewer, depending on the card provider or bank) for the block to be released. After that the customer can use the blocked amount again.
UAE Resident Visa holders must have held a Valid UAE license for over a year. For visitors with a GCC passport, a valid GCC Country License is required. For other countries, a valid International Driving License is mandatory.
To summarize, visitors from the GCC, US, UK, Canada, Europe and certain other countries can drive with their home country driving license without the need of an International Driving Permit (IDP).
Yes, the renter must be at least 21 years old, and hold a valid driving license and credit card.
Parking in UAE is readily available. Parking along the roadside is paid parking with parking meters installed. Parking charges vary by time of the day and parking zone. Customers need to check the parking zone they are using and pay the appropriate fee when parking their vehicle.
We strongly urge all customers to follow the traffic regulations for their safety and to ensure that they adhere to the law. The most common traffic fines reported in the country include:
- Exceeding the speed limit
- Failure to pay for parking
- Poor lane discipline
- Not following traffic signals
- Failure to wear seat belts
- Using a phone while driving
Yes, we offer airport pick-up and drop-off services for an additional fee. Please provide us with your flight details when making your reservation.
Roll Rent A Car offers breakdown and roadside assistance with all rental packages. If a vehicle is involved in an accident, the car should not be moved, unless the damage is minor and the vehicle is causing an obstruction.
The customer should call the police (999) and stay with the vehicle, provided it is safe to do so. A police report will have to be submitted to Roll Rent A Car, so we can make an Insurance claim. Please note that insurance cover is void if a valid police report is not provided.
Please notify us on our number +97143964332 of the incident
We accept payment by credit card and cash payments.
Yes, an additional driver can be added for a minimal charge. Inform our counter staff at the time of the rental and make sure that the extra driver has a passport and valid driving license.
No, Customer must drop off the car at the same pickup location.
No. Off-road use is a violation of the rental agreement and is strictly forbidden.
On daily and weekly rentals, there is no refund for unused days. On monthly rentals, if the customer has chosen to return before completion of the month, a refund will apply subject to the application of a shorter duration package.